General Conditions

Our navigation times can occasionally be affected by unexpected changes. Any changes to your schedule will be notified to you immediately.

- Ticket expires one year from date of issue.
- Ticket is non-refundable.
- Ticket may be transferable (special conditions apply)
- Ticket includes Shuttle Service Pickup

Reservation Policy

In order to confirm your reservation and to be guaranteed a seat on the ferry, the total value of the ticket must be paid. Reservation changes are free of charge but must be completed with more than 5 days before ferry departure time. Once the time limit has expired, reservation changes will no longer be available.

Cancellation Policy

Unfortunately we do not offer reimbursements or refunds on cancellations made by customer. We are however happy to change your reservation dates as long as this is arranged with more than 5 days before ferry departure time.

Name Change Policy

Tickets can be transferred to another person at no extra cost, but this must be completed 5 days before ferry departure time. Please notify our agents as soon as possible so that they can help you with this process and avoid any inconvenience at the pier. Please note that once the time limit has expired, ticket transfers will no longer be available.

No Show Policy

Passengers who miss the ferry/shuttle pickup or fail to show up for reasons that are not attributable to GPS Ferry Transfers will automatically lose their tickets.

Delays & Flight/Tour Connections

GPS Ferry Transfers cannot guarantee and will not be held liable for failed connections to international flights or pre-schedules touristic activities.

Thank you for choosing us as your Galapagos inter-island ferry transportation service.